EQUIP help desk & ticketing software

A complete Help Desk & Ticketing Solution for tracking, prioritizing and solving customer support tickets


EQUIP Help Desk & Ticketing Software is designed to be flexible, so that it can be customized to fit your support needs. Our software is powerful enough to handle the most complex businesses, yet flexible enough to fit the growing businesses as well.

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how EQUIP help desk & ticketing software works

EQUIP Help Desk & Ticketing Software streamlines your customer service & support management by putting all your customer support interactions in one place, encouraging your agents to be more productive and improving your customer satisfaction. From tracking tickets to solving customer problems, we have got you covered.

  • Track and manage incoming calls, emails and web tickets through a single platform
  • Automate the ticket assignment process and view your team performance metrics at a glance through a modern UI dashboard
  • Allow your customers to submit and track their tickets
  • Set up auto-reminders for inactive, unresponded and unsolved tickets
  • Generate in-depth reports to gain better insight into your help desk performance

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EQUIP help desk & ticketing software features


TICKET MANAGEMENT

EQUIP Help Desk & Ticketing Software allows you to easily track and prioritize your tickets by marking them with different levels of priorities and assigning them to different agents. The tickets can also be sorted based on category, status, date and etc.

EMAIL & CALL MANAGEMENT

Each email and call will be logged with a PBX function, then converted into tickets. Email & Call Management feature allows the agents to reply to the emails directly through the tickets and all the responses will be logged as well. EQUIP Help Desk & Ticketing Software can be integrated with any mail servers.

AGENT & TEAM MANAGEMENT

EQUIP Help Desk & Ticketing Software allows you to automate the ticket assignment process. You can create multiple teams through the system and set rules for each team; such as the type of emails or calls they should receive and many more. You can also track their performance and compare it to your monthly targets.

TICKET PORTAL

EQUIP Help Desk & Ticketing Software allows your customers to submit and track their own tickets via a ticket portal. Agent responses will automatically notify the customers and they can log in to the portal to see their ticket progress.

LIVE CHAT SUPPORT

Our software also comes with an in-built live chat that can be integrated with your website. The live chat feature will automatically go to the system where your agent can respond directly to the customers and convert all the conversations into tickets.

IN-DEPTH REPORTS

Gain better insight into your help desk performance by generating custom reports based on tickets, labor and more. Track your team performance, customer satisfaction and identify your biggest bottlenecks.

EQUIP help desk & ticketing software integrations

Get maximum benefits for your business by integrating EQUIP Help Desk & Ticketing Software with other modules.

  • EQUIP CRM helps you provide better and more complete customer service
  • EQUIP HRM helps you manage your employee leaves, salaries, expenses and etc

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FAQ

EQUIP softwares are ready-to-use products that are developed by our reliable development and research team. Our softwares are always innovating and following the latest trends, so the systems will always be updated periodically.

Yes, all EQUIP softwares can be customized according to different business needs. You can add modules that are important to your business operations.

Yes, EQUIP softwares allow you to grant access to multiple users without disrupting the system performance.

You will not be charged extra for adding the number of users to your softwares.

Yes, EQUIP softwares are available in mobile versions that can help you automate your business operations more easily.

We provide 3 types of support for you; a project manager to analyze your needs, call hotlines which are available during business hours and portal support that is available 24/7 to ensure your softwares run perfectly.

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