EQUIP CALL CENTRE & HELP DESK MANAGEMENT SOFTWARE

EMPOWER YOUR CUSTOMER SUPPORT TEAM WITH THE BEST-IN-CLASS CALL CENTRE & HELP DESK SOFTWARE


EQUIP helps you deliver great customer experiences by integrating call centre and help desk into an easy-to-implement system

Get to Know Us

WHY EQUIP CALL CENTRE & HELP DESK MANAGEMENT SOFTWARE?

Our software is designed to simplify the work of your help desk and call centre agents, enabling them to manage conversations with customers, prospects or users and solve various complex issues faster than ever.

  • An intuitive drag-and-drop interface makes it easy for agents to utilize all the features provided by the system
  • Easily convert call logs, call back requests and emails into tickets
  • Log all the phone conversations between agents and customers with an integrated PBX phone system
  • Reduce the Average Handle Time (AHT) and increase agent productivity with automated workflows
  • Help your agents reach their maximum potential with call monitoring capabilities and customized reporting

Contact Us

MAIN FEATURES


MODERN UI DASHBOARD

With a sleek and interactive UI dashboard, your agents will be able to easily manage all the tickets assigned to them. Agents can drag and drop tickets from one funnel to another based on their statuses (e.g. from New to Solved).

CALL & EMAIL MANAGEMENT

This feature allows your agents to automatically log calls, chats, emails and callback requests and easily convert them into tickets. Your agents can respond to all the incoming emails directly through the tickets. Thus, Average Handle Time (AHT) becomes shorter and this will greatly impact on customer satisfaction.

TICKET TRACKING & PRIORITIZATION

Now your agents can easily track and sort tickets by priority. Tickets can be marked according to the priority level that can be figured based on severity of the issue or the time required to complete it.

SLA MANAGEMENT

SLA (Service Level Agreements) Management is built to help you deliver perfect service targets. You can configure it for different agent groups. Create SLA policies on when a ticket should be replied and resolved, so your agents comply with the deadline.

HELP DESK TEAM MANAGEMENT

This feature is intended to automate the distribution of tasks to agents. You can assign tasks to different teams or add more people to the teams based on SLA policies. You can even set unresolved ticket reminders for your agents.

IN-DEPTH REPORT GENERATION

Generate insightful reports on your agent’s performance, total number of calls, average speed to answer, average handle time, and any other important elements. EQUIP reports are configurable and can be displayed in various formats.

INTEGRATION WITH OTHER MODULES

Optimize the functionality of your EQUIP Call Centre & Help Desk Management Software by integrating it with other EQUIP modules.

  • Optimize your call and ticket management with EQUIP Help Desk & Ticketing
  • Provide more complete and structured customer service with EQUIP CRM
  • Keep track of your agent’s performance, manage their salaries, contracts and leaves with EQUIP HRM
  • Get more comprehensive details of your sales with the help of EQUIP Sales & Lead Management

FAQ

EQUIP softwares are ready-to-use products that are developed by our reliable development and research team. Our softwares are always innovating and following the latest trends, so the systems will always be updated periodically.

Yes, all EQUIP softwares can be customized according to different business needs. You can add modules that are important to your business operations.

Yes, EQUIP softwares allow you to grant access to multiple users without disrupting the system performance.

You will not be charged extra for adding the number of users to your softwares.

Yes, EQUIP softwares are available in mobile versions that can help you automate your business operations more easily.

We provide 3 types of support for you; a project manager to analyze your needs, call hotlines which are available during business hours and portal support that is available 24/7 to ensure your softwares run perfectly.

READY TO ELEVATE YOUR CALL CENTRE & HELP DESK?

Get a Free Consultation!

what clients say


Contact us


Send us any questions and we will try to respond to your message as soon as possible.